Pakej Astro FAQ

Launched in December 2011, NJOI is Malaysia’s first subscription-free satellite TV service. NJOI gives customers in Malaysia immediate access to 48 TV and radio channels, comprising lifelong learning, information and entertainment programmes for a one-time payment, with no monthly subscription required.

NJOI Zapper
NJOI is available for a one-time payment of RM328 (GST incl.) at any authorised NJOI retailer. An additional RM100 standard installation fee applies.

Customers will be provided with the following:

1. 1 NJOI Zapper
2. 1 Remote Control Unit
3. 1 Refurbished Outdoor satellite dish
4. 1 Smart Card
5. RM60 worth of preview to prepaid content **

**Get RM60 worth of preview to selected Premium Channels for 30 days (Mustika & Ying Shi) + Sports Pack which is equivalent to two prepaid vouchers.
**Preview to Premium Channels will be activated within 7 working days of NJOI account activation

NJOI Prepaid is Malaysia’s FIRST prepaid satellite television service. It is a pay-as-you watch service and is now available to all NJOI customers nationwide. With NJOI Prepaid, NJOI customers have the option to access additional content on top of the existing 48 TV and radio channels, in accordance with their viewing needs and budgets.

With the implementation of GST from 1 April 2015, customers who purchase NJOI bundled services will be subject to the 6% GST, as GST is now applicable for all goods and services. This is as per nationwide implementation by the Royal Malaysia Customs Department.

For now, there will be no further price change. Upon the implementation of GST from 1st of April 2015, the price of NJOI bundled services is as per recommended which is subject to the 6% GST.

You will have to purchase a brand new box at the price of RM328 (incl. GST) with RM100 installation charge

All B.yond boxes are HD enabled. Please check your STB serial number to determine if your box is an HD enabled box. The serial numbers below are boxes which are HD enabled. Please ensure that your HD enabled box is connected to a HDMI cable to receive channel in HD quality.

• PCVNXXXXXXXXXX
• KXXXXXXXXXXXXX
• 95888TAXXXXXXX
• 95888TBXXXXXXX
• 95888TCXXXXXXX
• PCWNXXXXXXXXXX
• PRWNXXXXXXXXX
• PDWNXXXXXXXXXX
• NJOICAXXXXXXXXXX
• HDZPCAXXXXXXXXXX
• DMTVBBXXXXXXXXXX
• PHMWMXXXXXXXXXX
• THDZAAXXXXXXXXXX

NJOI Prepaid is a pay-as-you watch service available to all NJOI customers who own a set-top box (DMT or RDMT), Out-Door Unit (ODU) satellite dish, smartcard and remote control unit.

Simple steps to get you started.

Top up / Activation instructions

 

Scratch the grey panel at the front of card to obtain your 16 digit code.

 

 

 

 

 

Type 111 <space> IC Number <space> 16 Digit Pin Code and SMS to 33310.

(RM0.00) No additional charge except for standard telco charge applies.

 

 

If you have more than one NJOI account kindly use your Smart Card number and NOT the IC number of the registered NJOI account holder

Channel Purchase Instructions

Go to Njoi Service Portal channel 200 to purchase your channel

Type: 000 <space> NJOI Account Holder IC Number and SMS to 33310Check Balance Instructions

<!–If you have more than one NJOI account kindly use your Smart Card number and NOT the IC number of the registered NJOI account holder

NOTE:

1. If you have more than ONE account, please use your Smartcard number and NOT your IC number.

2. (RM0.00) No additional charge except for standard telco charge applies.

3. For any enquiries, please contact us at 03-9543 8100 (8am – 12 midnight).

As of 7th December, 2015, NJOI prepaid credit will have an expiry period of 60 days from the day of your top-up. Available credit balance before 7th December 2015 will expire on 5th January 2016.

No, viewing duration of prepaid channels purchased is not affected by the expiry date of topped up credit.

For any queries pertaining to NJOI, please contact us at 03-9543 8100 (8am – 12 midnight).

Please contact our customer service center at 03-9543 8100 (8am – 12 midnight) and we will do our utmost to identify and resolve the problem.

We regret to inform you that we are unable to provide any replacement for lost or stolen NJOI Prepaid vouchers. NJOI customers are responsible for the safekeeping of all purchased NJOI Prepaid vouchers. You can purchase a new prepaid voucher at any authorised NJOI dealer or Astro/NJOI retailer nationwide.

Please contact our customer service center at 03-9543 8100 (8am -12 midnight) and we will try our utmost to identify and resolve the problem. Should your NJOI Prepaid voucher be faulty, we will replace it with a new one for free.

Existing user for Astro can be upgraded to the fibre broadband package. You can call us to request for an upgrade. For Time and Maxis, just submit your application, we will handle all other for you.

The Home Voice service is an optional service. It does not come with the Maxis Fibre Internet with Astro IPTV service.

To avoid service disruption, it is advisable to terminate your existing broadband or fibre service only after you have activated your Time Fibre/ Maxis Fibre Internet with Astro IPTV. This can be done when your existing contract expires.

Maxis Fibre Internet with Astro IPTV customers enjoy exclusive product benefits such as additional content that is not available to other Astro customers.

The minimum content package that you can choose is the Family Pack at RM39.95 per month, which has up to 40 quality channels. For details on channels and the packages.

The Maxis Fibre Internet with Astro IPTV service does not come with a Home Voice package. Subscribers have the option of subscribing to the new Home Voice plan separately and retain the existing phone number.

Yes, if you are an existing Astro DTH (satellite) customer and lives within the Fibre Internet coverage area, you can migrate to this Astro IPTV service.

Astro Iptv will contact you in 2 to 7 working days from your registration to schedule the installation appointment. Due to overwhelming demand, the installation may only take place several weeks from your date of registration.

This is possible and the installer would be able to advise you on the cost of the non-standard installation after assessing your premises and request. These non-standard charges are to be paid to the installer directly.

The contract period is 24 months effective from your installation date.

Your Astro IPTV contract will be renewed for another 24 months effective from the installation date at your new address.T&C apply.

Astro on the Go lets you watch Astro anytime, anywhere you are in Malaysia. No Astro TV subscription is required, and all you need is an Internet connection and a computer, a supported Android or iOS tablet, or smartphone to get started.
With Astro on the Go, you get access to:

Live TV Channels – Don’t miss what’s on TV. Catch what’s live on your devices anytime, anywhere you are in Malaysia.

Live Sporting and Entertainment Events – From your favourite sports to live entertainment and red carpet events, watch it all live on Astro on the Go.

TV Shows – Watch your favourite TV shows on demand.

Movies – Watch a movie from our Astro First, Astro Best, or Video On Demand movie library on Astro on the Go.

The channels and content available to you on Astro on the Go are subject to your individual subscription.

Astro on the Go will automatically register the first three devices using your Astro ID for playback as authenticated devices. If you login and playback content with a fourth device, a prompt will appear to request a switch of devices. You will then be able to view a list of authenticated devices and perform an update if desired. Please take note, this update can only be performed once a month with no more than 10 updates in a calendar year.

Please navigate to Astro On The Go from your browser, and click “Forgotten your Astro ID or Password?” Follow the instructions and the steps to retrieve your Astro ID and your reset password will be emailed to you.

Please contact Astro and provide us with your name, Astro ID, mobile phone number and/or email address via:

Facebook: FB_AstroOnTheGo
Twitter: @astroonthego
Email: wecare@astro.com.my
Astro Customer Service: +6 03 9543 3838

Please contact Astro Customer Service at 03 9543 3838 to report the case.

With Astro on the Go, you get access to:
i. Live TV Channels – Don’t miss what’s on TV. Catch what’s live on your devices anytime, anywhere you are in Malaysia.
ii. Live Sporting and Entertainment Events – From your favourite sports to live entertainment and red carpet events, watch it all live on Astro on the Go.
iii. TV Shows – Catch up on missed episodes and also binge on your favourite TV shows on demand.
iv. Movies – Bought your favorite movies from Astro First, Astro Best, and on demand library? Watch it also on Astro on the Go.
The channels and content available to you on Astro on the Go are subject to your individual Astro TV subscription.

No, the content from Astro on the Go is not transferable to other devices, and can only be watched on the authenticated devices.

For Astro pay TV subscribers, you will be able to watch Astro Best and Astro First movies purchased on your decoder in the Movies section on Astro on the Go, and watch Video On Demand titles purchased on your decoder either in the TV Shows or Movies section, subject to content rights of the purchased title. Please note that you must connect your PVR decoder to watch Video On Demand titles purchased via decoder on Astro on the Go. You can also watch Astro On Demand in the TV Shows section on Astro on the Go.
NJOI customers can currently watch the 9 free channels available on Astro on the Go.

For Astro pay TV subscribers, selected Astro First and Astro Best movies purchased from Astro on the Go are available to be watched on both Astro on the Go and from TV via your Astro decoder at home.
This is currently not applicable for NJOI customers.

The channels and content available on Astro on the Go are subject to the rights from individual content provider. We’re continuously working to get more channels and content to be made available on Astro on the Go.

The channels and content available on Astro on the Go are subject to the rights from individual content providers. We are obligated to remove (black-out) selected content on Astro on the Go due to rights issues.

No. There will be no switching fee should you request to remove this service. Please note that there will be no refund to a subscribed service should you request to remove your Astro on the Go subscription.

For Astro pay-TV customer, the charges for Astro on the Go subscription on your billing statement will be prorated according to the date of subscription and termination. For NJOI / non-Astro pay-TV customers, the pay-per-view and subscriptions are non-refundable and non-prorated, so if you choose to terminate your subscription, you’ll be able to watch the subscribed channel(s) until the last day of your last subscription payment.

Pick, Watch, Instantly. On Demand (OD) is the new way of enjoying entertainment. OD by Astro enables Malaysians to personalize their TV viewing experience where they can pick and choose their favourite shows from a rich choice of content including the latest and the biggest box office movies and complete seasons of TV series and watch instantly on multi screens.

On Demand is a service which allows you to select and watch desired programs anytime at your convenience. There are three types of On Demand services.

1. OD Free – A free service which allows you to catch-up on a selection of aired programmes based on your subscribed packages.
2. OD Plus – A monthly On Demand subscription (RM15.90/month) which contains a library of unique Movies, complete box-sets of TV Series as well as a sizable library of Kids’ content.
3. OD Store – A pay-per-view service where you may purchase the latest and library movies at your own convenience

On Demand is an updated version of the Video on Demand service with new content and an updated interface.

OD is not a channel. On Demand (OD) is the new way of entertainment as it enables Astro customers to instantly access to a huge On Demand library of the latest movies and complete seasons of TV series with a connected PVR. Once your PVR is connected to a standard Wi-Fi connection, press the ‘home’ button on your Astro remote control and select ‘Video on Demand’ on screen to access OD.

• OD Free is the introduction to the plethora of VOD services.
• Connect your Astro and you can now choose from a library of virtually unlimited FREE on demand content, including
  Same Day as The U.S. titles, the latest seasons of Akademi Fantasia, Super Spontan and many more.
• Now you can have any show you want, anytime you like, all at the touch of a button. It’s too easy there’s something for everybody with Astro’s video on demand services. Just try it today.

• There are 3 key consumer benefits of OD Plus are:
  • Exclusive TV series titles on OD Plus
  • Binge Viewing- watch your favourite series all at one go – at home or on AOTG
  • Access to watch as much as they want at a low fixed rate of RM15.90 compared to buying
• From TV series like The Flash and The Big Bang Theory to Hollywood blockbusters like the Harry Potter and The Lord of the Rings movies, and kids’ content are now available to you anytime, anywhere!

• Purchase the latest and library movies at your own convenience with the OD Store.
• Movies include those which are second windows after cinema, as part of Astro’s premium movies from Astro First, Astro Best & A-List.
• Our extensive library features world-class shows across a wide range of vernacular and international languages, including Malay, Chinese and Indian.

OD Free is an updated version of the Free VOD service with new content and an updated interface.

OD Free comes at no extra cost for Astro customers.

No, the programme entitlement is based on your subscribed package.

Press the “home” button on your remote, scroll to “On Demand” and select it. Note that you will need to connect your PVR to the internet in order to access the menu.

Press the ‘home’ button on your remote and select ‘My TV’. The downloaded programmes will be in ‘Download Manager’.

Yes. Expiry dates for the programmes will vary depending on the programme. The expiry period will be stated on screen for each programmes.

A monthly On Demand subscription (RM15.90/month) which contains a library of unique Movies, complete box-sets of TV Series as well as a sizable library of Kids’ content. From TV series like The Flash and The Big Bang Theory to Hollywood blockbusters like the Harry Potter and The Lord of the Rings series, prime time shows are now available to you anytime, anywhere.

OD Plus is an updated version of the Astro Plus with new content and an updated interface.

No, you will automatically be converted to a subscriber of OD Plus.

OD Plus is at no extra cost to SuperPack Plus subscribers. If you are not a Superpack Plus subscriber, OD Plus is RM15.90 (GST incl.) monthly. Subscribers will have an option to purchase OD Plus and A-List at RM21.20 (GST incl).

Note:-
If you have connect your PVR to home Wi-Fi, you can access your free preview of OD Plus until 30 April 2016. Please call Astro customer service at 03 9543 3838 to activate the free preview of OD Plus.

No, to enjoy On Demand services, you will need to upgrade your decoder to a PVR and connect the PVR to the internet.

Yes, you may subscribe via the Astro on the Go app Android application on your mobile or through the www.astroonthego.com on your computer for RM15.90/month.

OD Store is a pay-per-view service where you may purchase the latest and library movies at your own convenience with titles from:

• Astro Best – Offers the latest Hollywood and Asian titles, as early as 3 months after its cinema debut in Malaysian cinemas.
• Astro First – Offers the latest local/Asian cinema titles as early as 2 weeks after the cinema debut in Malaysia.
• A List – Watch critically acclaimed and award-winning films from around the world. All in HD and in its original language with subtitle options (in Bahasa Malaysia, English or Simplified Chinese).
• Selected Movies and TV show – Choose from a wide selection of titles ranging from movies, series, sports, lifestyle programs, documentaries etc.

OD Store is an updated version of the VOD Store service with new content and an updated interface.

 

Press the “home” button on your remote, scroll to “On Demand” and select it. Note that you will need to connect your PVR to the internet in order to access the menu.

The default PIN number for purchasing On Demand programmes is ‘0000’. If you have changed your PIN previously and have forgotten it, please call Customer Service Centre request for a PIN reset.

Most On Demand programmes will be available on Astro on the Go. Look out for the “GO” logo

We understand how frustrating it can be when you’re watching your favourite Astro programmes on a rainy day and the screen starts to pixelate or go blank altogether. This is called ‘rain fade’ and is largely caused by the weakening or loss of our satellite signal as the signal passes through raindrops. Sometimes, even the most reliable satellite communications technology can be affected by the forces of nature.

Rain fade is common to satellite television services especially in tropical countries with heavy rainfalls such as Malaysia. This condition tends to be brief, lasting only as long as the heavy cloud condition persists.

Astro is committed to improving its broadcast service. You can also try to optimise your viewing experience by following these simple tips below.

TIP#1: Have your Astro dish alignment and LNB performance checked by an authorised Astro installer every two to three years (charges will apply).

TIP#2: Make sure the cable running between the dish and decoder is an original cable supplied by Astro and that it is not twisted or damaged.

TIP#3: Keep the cable as short as possible to ensure that the connection on the decoder is tightly in place and that the cable is securely clamped.

TIP#4: Never split a single cable between more than two decoders unless the correct type of splitter is used and installed by a qualified and authorised Astro Installer.

• HD enabled
• Pause Live TV
• Rewind Function
• Plays back recorded programmes
• 500GB internal storage
• Recording Capacity of 100 hour for HD programmes or 290 hour SD programmes
• Dual tuner that will enable you to record up to 2 programmes at the same time
  • Record up to two channels at one time and watch either one of those; or
  • Watch one live channel while recording another at the same time; or
  • Watch one recorded program while recording another two at the same time.

• Latest PVR decoder
• Performs all PVR functions
• Comes with built-in Wi-Fi capability (no dongles or LAN cables needed)

• Latest decoder to replace current DMT4
• HD decoder
• Sleek & streamline design; supports HD Service.